Warranty Service

If you receive a defective or malfunctioning Morenjoy product, you are entitled to warranty service. A product replacement is available within the warranty period of your purchase. Refer to our detailed Warranty and Returns Policy for terms and conditions. WOW Tech Europe GmbH (“WOW”) provides a 1-year warranty on all rechargeable and battery-powered products purchased directly through WOW or an authorized dealer. To initiate a return or warranty claim, visit our Warranty page and complete the online form.

Product Returns

We regret any dissatisfaction with your product. For the safety of customers and employees and to maintain sanitary standards, returns cannot be accepted once the package is opened. We strive to ensure the utmost satisfaction guarantee with our product.

Warranty Duration:

All Morenjoy products are covered by a 1 year warranty from the date of purchase.

Warranty Coverage:

The Morenjoy warranty covers manufacturing defects. If your product, under warranty, ceases to function due to a manufacturing defect, we will replace the product free of charge.

Applicability of Warranty:

Yes, all products purchased from our retail partners or directly through Morenjoy are covered by a 1 year warranty. Ensure you provide sufficient proof of purchase when submitting a warranty claim.

Warranty/Return Request Processing:

We will contact you promptly upon verifying your information, typically completing the process within 3 to 5 business days.

Repair Services:

In adherence to hygiene standards, we do not provide repair services. If you have any concerns with the quality of product, please email to us.

Warranty Claim Verification:

Once you’ve submitted a warranty claim, our team will verify the provided information. This process typically takes 3 to 5 business days. We appreciate your patience as we work to ensure a smooth resolution.

Hygiene and Product Safety:

Due to the intimate nature of our products and in adherence to safety and hygiene standards, we cannot accept returns once the packaging seal is broken. This policy is in place to prioritize the well-being of our customers and employees.

Communication Channels:

For any additional questions or assistance, please reach out to us at [customer support email]. Our dedicated customer support team is ready to address your concerns and provide the necessary guidance.

Order Changes

Once an order is mailed, it cannot be modified. Please review your order carefully before finalizing the purchase.

Delivery Timeframe

Online orders are typically shipped within 2 days of receipt, with most orders delivered within 15 days of shipment. Actual delivery times may vary by region. You can track your order and obtain an estimated delivery time by logging into your Morenjoy account.

Returns for Unopened Packages:

Unopened items can be returned within 15 days of purchase, provided they are still in their original packaging with the plastic seal intact. Contact our support staff for return instructions. Note that the original shipping cost will be deducted from the refund amount.

Package Not Received:

If tracking indicates delivery but you haven’t received the package, check for attempted delivery slips, log into your Morenjoy account for delivery information, or refer to your confirmation email. If the issue persists, contact us for assistance. Please note that local delivery arrangements are beyond our control.

Power On/Off Instructions:

Each Morenjoy model has specific instructions for powering on and off. Refer to the user manual or Quick Start Guide in the package for the precise procedure.

Usage Duration and Recommendations:

You can use Morenjoy as desired, but it is recommended not to exceed 15 minutes at a time for its intended purpose—clitoral stimulation. If you experience discomfort, stop use immediately. Consult a doctor before use if you have a pacemaker, are pregnant, recently gave birth, have a skin condition, or other health concerns. Exercise caution if allergic to the product materials.

Pleasure Air Technology vs. Vibrators:

Morenjoy products utilize Pleasure Air™ technology, stimulating the clitoris through gentle air pulses instead of traditional vibration. This unique technology prevents clitoral desensitization or fatigue, offering a distinctive orgasmic experience.

Troubleshooting for Non-Functioning Morenjoy:

Ensure the product is charged and check features like Smart Silence™ and Standby. If issues persist after charging, contact Customer Service for further assistance.

Locating the G-Spot:

To locate the G-spot, insert a finger or toy into the vagina and press upward on the front wall. The G-spot is typically 1-2 inches inside, with a distinct texture. Self-exploration is for pleasure, so enjoy the experience!

Biolene vs. ABS Plastics:

Biolene is biodegradable and primarily made from polylactic acid (PLA), while ABS is petroleum-based and energy-recyclable. Biolene product is completely biodegradable. Thus , contributing to environmental sustainability.

Biolene Biodegradability:

Yes, Biolene is biodegradable and compostable. While specific degradation times may vary, it offers an eco-friendly alternative to ABS, contributing to responsible product lifecycle management.

Safe Use and Precautions:

Prioritize safe use by following guidelines in the user manual. If you have specific health conditions or concerns, consult a doctor before using Morenjoy.

Discomfort During Use:

Cease using Morenjoy immediately if you experience discomfort. Consult a healthcare professional if issues persist.

Allergic Reactions:

Exercise caution if you have allergies. If unsure, perform a patch test or consult a doctor before use.

For more details or inquiries, please feel free to contact our customer service team.
Thank you for choosing the morenjoy brand. We are committed to providing innovative, safe and environmentally friendly recreational products