Dear Morenjoy Client,
At Morenjoy, we stand behind our commitment to offer our customers a 100% satisfaction guarantee. We understand that there might be instances when you need to return an item for various reasons. To ensure a convenient and straightforward process, you can return any item purchased on our website for any reason within the initial 30 days of purchase. Furthermore, Morenjoy branded products are backed by a 5-year warranty, providing extended protection for your purchase. As part of our Customer Satisfaction Guarantee and ongoing efforts to deliver exceptional customer service, we are ready to assist with item exchanges, similar replacements, or refunds.
How to Return Items:
For your convenience, we’ve simplified the return process. Follow these steps:
1. Print and fill out the Return Request Form for a quicker and more efficient return process.
2. Securely package your item(s) and include the completed return form with the package.
3. Ship the package back to the appropriate address based on your chosen shipping carrier:
– Customer Service R
– 302 Meadowlands Dr.
– Hillsborough, NC 27278
*If using USPS:*
– Customer Service R
– PO Box 8200
– Hillsborough, NC 27278
If you don’t have access to a printer, include the following information in your package:
– Your full name and address
– A list of the items you are returning
– The email address used for the order
– The reason for the return and your return request. Clearly state “Refund” if you are requesting a refund. For another item, provide a description and item number (if available).
Next Steps:
After receiving and reviewing your returned item, we will promptly process the refund. You will receive a confirmation email once the return is complete. Refunds will be issued to the original payment method, such as the credit card used for the order. Please note that if the refund is returned to your credit card, it may take up to 10 business days for your credit card company to process and reflect the refund in your account.
Please allow 3-4 weeks for us to receive and process your return. For status updates or any inquiries, contact us via the Contact Us form for an update. Alternatively, our 24/7 customer service representatives are available via chat or email for immediate assistance.
Please Note:
– We do not accept cash on delivery.
– Return shipping costs are your responsibility.
– Original shipping and handling charges are non-refundable.
At Morenjoy, we are dedicated to providing top-tier customer service. Feel free to reach out if you have questions or require return support. Thank you for choosing Morenjoy!
Sincerely,
Morenjoy Customer Service Team